Terms & Conditions

Terms of Service

The following terms and conditions govern the use of VioXis.com and the purchase of products from our website.

By accessing this website and placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using the website or placing an order.

VioXis reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice.

Prices

All prices listed on VioXis.com are retail prices and are displayed in BDT (Bangladeshi Taka).

Unless otherwise stated, prices do not include:

  • Delivery charges

  • Service or payment processing fees

  • Taxes, duties, or import charges imposed by local authorities

VioXis reserves the right to correct any pricing errors and adjust prices without prior notice.

For international deliveries, customs duties or taxes may apply depending on your country’s regulations. VioXis is not responsible for any customs fees, import duties, or taxes charged by your local authorities.

Payment

We currently accept the following payment methods:

  • bKash

  • Cash on Delivery (Available within Dhaka Metro only)

All online transactions are secured using industry-standard SSL (Secure Socket Layer) encryption technology to ensure the safety of your personal and payment information.

To maintain a high level of security, VioXis reserves the right to request additional verification in case of suspicious or potentially fraudulent orders.

Delivery Time & Charges

Delivery time may vary depending on location and courier service availability.

Estimated delivery times are calculated based on working/business days and depend on the courier company’s schedule.

While we strive to ensure timely delivery, VioXis is not responsible for delays caused by courier services or unforeseen circumstances.

Delivery charges may vary depending on the delivery location and order size.

Product Availability

Occasionally, certain products displayed on VioXis.com may become temporarily unavailable.

If a product you ordered is out of stock, we will notify you as soon as possible. You may choose to:

  • Wait until the product becomes available

  • Replace it with another product

  • Cancel the order

VioXis reserves the right to cancel an order if stock levels or product pricing were incorrect at the time the order was placed.

Product Colors & Materials

We strive to display product colors as accurately as possible on our website. However, the appearance of colors may vary depending on your monitor or device settings.

VioXis products are made from high-quality natural leather, which may naturally vary in:

  • Color

  • Texture

  • Grain pattern

These variations are natural characteristics of genuine leather and should not be considered defects.

Please note that leather products are sensitive to moisture and should be protected from excessive rain or water exposure.

Product Sizes

All product dimensions listed on VioXis.com are external measurements provided in centimeters (cm) unless otherwise specified.

Force Majeure

VioXis shall not be held responsible for failure or delay in fulfilling obligations due to circumstances beyond our control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • War or civil unrest

  • Strikes or labor disputes

  • Transportation disruptions

  • Technical failures

In such cases, we will make reasonable efforts to inform affected customers.

Return & Refund Policy

Customers have the option to inspect the product at the time of delivery.

If you are not satisfied with your purchase, you may return the product immediately to the delivery agent provided that:

  • The item is unused

  • The item is in its original packaging

  • The item is in its original condition

Refunds will only be processed after the returned product has been received and approved by VioXis.

Complaint Policy

VioXis provides a 30-day complaint period for products with manufacturing defects or material faults during normal use.

This policy does not cover damages caused by:

  • Improper use

  • Accidental damage

  • Poor maintenance

  • Unauthorized repairs or modifications

  • Normal wear and tear

If a defect is identified within the complaint period, the product may be eligible for:

  • Repair

  • Replacement

  • Refund (if applicable)

Customers must notify VioXis within 30 days of receiving the product.

Privacy Policy

VioXis respects your privacy and is committed to protecting your personal information.

We use industry-standard security measures, including SSL encryption, to ensure your data is protected.

Your personal information will only be used for:

  • Processing orders

  • Customer service support

  • Improving our services

We do not sell or share your personal information with third parties except when necessary for order fulfillment (e.g., courier services).

VioXis reserves the right to update this privacy policy at any time.

Copyright

All content on VioXis.com, including:

  • Website design

  • Text

  • Graphics

  • Images

  • Logos

  • Product descriptions

is protected by copyright, trademark, and intellectual property laws.

These materials may not be reproduced, distributed, or used for commercial purposes without prior written permission from VioXis.

Trademarks

All trademarks, service marks, logos, and trade names displayed on this website are the property of VioXis or their respective owners.

Unauthorized use of any trademarks or brand assets displayed on this website is strictly prohibited.

Linking to Our Website

Creating links to VioXis.com from other websites without prior written permission is prohibited.

Displaying any part of this website within frames or similar technologies on another website is also not permitted without authorization.

All permitted links must comply with applicable laws and regulations.

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