Refund Policy

Overview

At Vioxis, we are committed to providing premium products and an excellent shopping experience. While we strive to ensure complete customer satisfaction, refund requests are reviewed on a case-by-case basis and are subject to this Refund Policy.

Refund Eligibility

A refund may be considered under the following circumstances:

You received an incorrect product.

The product arrived with a verified manufacturing defect.

The product was damaged during delivery.

Your order cannot be fulfilled or delivered due to reasons attributable to Vioxis.

Other exceptional situations approved by Vioxis.

All refund requests are subject to review, inspection, and approval by Vioxis.

Non-Refundable Situations

Refunds may not be available in the following situations:

Change of mind after purchase.

Minor variations in color or texture that naturally occur in genuine leather.

Damage resulting from misuse, accidents, negligence, improper storage, or normal wear and tear.

Products returned in a used, altered, or damaged condition.

Products returned without original packaging, accessories, warranty card, or proof of purchase where required.

Requests that do not comply with our Return & Exchange Policy.

Refund Request Process

To request a refund, customers should contact Vioxis Customer Support within the applicable return period and provide:

Order number.

Reason for the refund request.

Photos or videos of the product, if requested.

Any additional information required for verification.

Failure to provide sufficient information may delay or prevent the review process.

Inspection & Approval

Every refund request is carefully reviewed by our team.

Where necessary, the returned product will be inspected before a decision is made.

Approval or rejection of any refund request is determined solely by Vioxis based on the circumstances of the case, product condition, and applicable policies.

Refund Method

If a refund is approved, it will generally be issued using the original payment method whenever reasonably possible.

Where the original payment method is unavailable or impractical, Vioxis may offer an alternative refund method at its discretion.

Refund Processing Time

Once approved, refunds are typically processed within 7–14 business days.

The time required for the funds to appear in your account may vary depending on your bank, payment provider, or financial institution.

Shipping Charges

Shipping or delivery charges are generally non-refundable unless the refund results from an error by Vioxis, a verified manufacturing defect, or another situation approved by the company.

Right to Refuse

Vioxis reserves the right to decline any refund request that does not meet the requirements of this policy or where fraudulent, abusive, or unreasonable activity is suspected.

Policy Updates

Vioxis reserves the right to amend, modify, or replace this Refund Policy at any time without prior notice.

The latest version published on our website shall apply to all purchases.

Contact Us

If you have any questions regarding refunds or require assistance, please contact us:

Vioxis

Email: vioxisleather@gmail.com

Website: www.vioxis.com