Frequently Asked Questions (FAQ)
1. What materials are used in Vioxis products?
Vioxis products are crafted using carefully selected high-quality leather and premium materials. As genuine leather is a natural material, slight variations in texture, grain, and color are normal and make each product unique.
2. Are your products handmade?
Yes. Every Vioxis product is crafted with careful attention to detail to ensure premium quality, durability, and timeless design.
3. Do your products come with a warranty?
Yes. Selected Vioxis products are covered by our Limited One (1) Year Warranty against verified manufacturing defects. Please refer to our Warranty Policy for complete details.
4. How long does delivery take?
Estimated delivery times are:
- Inside Dhaka: 1–3 business days
- Outside Dhaka: 2–5 business days
Delivery times may vary depending on location, courier operations, public holidays, and other unforeseen circumstances.
5. Can I track my order?
Yes. Tracking information will be provided where available after your order has been shipped.
6. Can I return or exchange my order?
Eligible return or exchange requests may be accepted in accordance with our Return & Exchange Policy. All requests are subject to inspection and approval by Vioxis.
7. Do you offer refunds?
Refund requests are reviewed on a case-by-case basis. Approved refunds are processed according to our Refund Policy.
8. Can I cancel my order?
Orders may be cancelled before they are processed or dispatched. Once an order has been shipped, cancellation may no longer be possible. Please refer to our Cancellation Policy.
9. How should I care for my leather product?
To help preserve your leather product:
- Keep it away from excessive moisture and direct sunlight.
- Store it in a cool, dry place when not in use.
- Clean it gently using a soft, dry cloth.
- Avoid exposure to harsh chemicals, oils, and sharp objects.
For additional guidance, please refer to our Care Guide.
10. Are slight color or texture variations normal?
Yes. Genuine leather naturally varies in grain, texture, and color. These characteristics are not defects and contribute to the uniqueness of each product.
11. What payment methods do you accept?
Available payment methods will be displayed during checkout and may include Cash on Delivery (COD), mobile financial services, bank transfers, and other secure payment options where available.
12. How can I contact Customer Support?
Our Customer Support team is available to assist you with orders, warranty claims, returns, exchanges, and general inquiries.
Email: Vioxisleather@gmail.com
Website: www.vioxis.com
13. Can Vioxis update its policies?
Yes. Vioxis reserves the right to modify, update, or replace its policies, products, services, and website content at any time. The latest versions published on our website shall apply.